The words, if I remember rightly, of the prison dude to Paul Newman in Cool Hand Luke.
The Herald reports that rail firms could be fined for failing to let customers know what's going on when there's a problem.
I've lost count of the number of times I've sat on a train waiting ages for it to move, struggled to find anyone in uniform who knows what the heck's happening and eventually after everyone on the train has lost the will to live there's a bing-bong announcement saying it's cancelled and we better find a bus or a hotel.
I also love it when a train is delayed and the conductor apologises, explaining the delay was caused by, er, delays.
Having said all of that at least if you're delayed at Nairn these days there's a decent cup of coffee available on the platform. Every cloud... silver lining, etc.